RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Various types of products are exempt from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept hazardous materials, flammable liquids, or gases.

Additional items that cannot be returned:

• Gift cards

• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error

• Any item returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once we receive and inspect your return, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.

If approved, we will process your refund and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially reflected.

Next, contact your bank. Often there is some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at info@deloaltolatam.com.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@deloaltolatam.com and send your item to the address we provide.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you by mail.

If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver, and they will be notified of your return.

SHIPPING

To return your product, you should mail it to the address provided via email. Please email us at info@deloaltolatam.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for the exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Please contact our customer service at info@deloaltolatam.com for the return address and do not send the item to the address listed on our website.